Oriole Health Care —
Agency Providing Nurses & Homemakers
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| Contact: |
Cal Ripken |
| Applications: |
Client Order Processing
Temporary Work Placement/Scheduling
Payroll
Accounts Receivable
Accounts Payable
General Ledger |
| Requirement: |
With orders and
changes coming in, often at the last minute to replace regular workers
suddenly taken ill, Oriole Health Care needed a system that could help
placement co-ordinators fill a need with an available worker with the
appropriate skill set extremely quickly, in many cases while still on
the telephone with the customer. In addition, they had to be able to efficiently
process the payroll and put out detailed bills and follow up on collections,
both direct and those paid by the government and other agencies. Before
coming to Cherniak Software, Oriole had done an extensive search of the
market looking for appropriate software. The search proved fruitless:
they found that nothing existed to satisfy their requirements.
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| Solution: |
To meet their needs,
Cherniak Software developed PowerTemp, a system that tracks employee availability
and allows employees to be quickly matched to customer needs as they come
in.
The system sports a sophisticated display that makes it easy to
- see at a glance
where an employee is at any time (available, busy, or booked into
a particular job)
- take client
orders with detailed requirements
- fill client
orders, perhaps with split shifts if necessary, with employees with
the appropriate skill set to match the need.
The key to the system's
success is the algorithm that allows an employee to be matched to a client
order based on employee skills and client specific needs. The matching
algorithm can be adjusted or tweaked to help find the `best' match when
there are many (by strengthening the match criteria) or to help find some
match, perhaps not an ideal match, if there seems to be none (by weakening
the match criteria).
PowerPay, the Cherniak Software standard payroll system, was able to meet
the payroll requirements. Data is transferred to it automatically from
the PowerTemp Billing module, as it is to A/R as well. |
| Result: |
The business is
now fully operational on the system. Oriole has been able to do
more business based on its ability to fill an order on the initial phone
call because of the ability to find a match quickly. Staff feedback
has indicated a host of other benefits achieved (see
separate write-up).
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Last
Updated: Tuesday, August 7, 2007
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