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In an
evaluation over a year after making the switch from a previous computer
system to a Cherniak Software system, the feedback from the staff
included
- Getting
payroll out on time is no longer a headache
- it
goes smoothly, quickly and efficiently,
- it
gives us much better information, and
- it
has so much flexibility that we can handle
essentially any situation that arises
- There has
been a dramatic effect on my receivables, e.g.
- invoices
are sent out earlier, and therefore we gain on cash flow
- invoices
are more accurate and have all the information with all the
detail needed, all laid out in a manner that makes it easy
to understand, so
-
we don't get nearly as many phone calls or letters requesting
clarification
-
people pay them much earlier; they don't put them away
until some later date when they have time to get the clarification
they need -- and on those infrequent occasions when there
are complaints, we get them much earlier, and get them
resolved
- the
tools we have for collection are so helpful we can do much
better follow-up, and get it done much more quickly
The result is that
- we
haven't had to worry about our credit line
-
we are saving thousands of dollars per month re:
interest charges/revenue
- Customer
satisfaction is at an all-time high
-
We are getting more orders because people have seen that
we can fill them much more quickly
- People
are making fewer mistakes, and we are almost never missing commitments
that we make
- People
are not as stressed out
- People
are able to make more intelligent use of their time,
e.g.
- to
develop more business
- to
look at ways to improve efficiency with fewer requirements for `donkey work'
- It takes
me 2 days instead of 2 weeks to get my trial balance out after
the end of a month
- It has
not only allowed us to reduce staff somewhat; it has allowed us
to grow substantially without having to take on new staff
- We have
improved our relationships with our suppliers
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